Users' questions

Can a utility request a credit card fee waiver?

Can a utility request a credit card fee waiver?

A: Yes, a utility may request a temporary credit card fee waiver by filing its request letter on the PSC’s Electronic Records Filing (ERF) system. If your utility has more than one service type and filed separate dockets for the credit card fee waiver, you must file a separate request letter under each docket.

When do utilities have to waive late fees?

A: Utilities may elect to continue to waive late fees in a non-discriminatory manner until April 15, 2021. Previously, utilities were permitted to optionally waive late fees in a non-discriminatory manner until December 31, 2020. In the Commission’s October 29, 2020 Order, this deadline was extended to April 15, 2021.

When does the Ohio Department of Public Utilities suspend water and electric service?

The Department of Public Utilities has suspended shutoff of water and electric service until at least April 15 for delinquent bills. At that time, the policy will be reevaluated. – learn more

How does e filing work for the Wisconsin Department of revenue?

E-filing is secure and allows you to electronically prepare, save, file, view and print returns. Only an authorized users (s) has access to your information online. Once you finish e-filing, you get immediate confirmation that the Wisconsin Department of Revenue received your return or request.

A: Yes, a utility may request a temporary credit card fee waiver by filing its request letter on the PSC’s Electronic Records Filing (ERF) system. If your utility has more than one service type and filed separate dockets for the credit card fee waiver, you must file a separate request letter under each docket.

A: Utilities may elect to continue to waive late fees in a non-discriminatory manner until April 15, 2021. Previously, utilities were permitted to optionally waive late fees in a non-discriminatory manner until December 31, 2020. In the Commission’s October 29, 2020 Order, this deadline was extended to April 15, 2021.

How to submit a disconnection plan in Wisconsin?

Disconnection plans can be submitted by completing this survey. For questions about the disconnection plan, please contact a PSC Consumer Analyst at ​[email protected]​. Q: Are there other reporting requirements for all utilities, regardless of whether they intend to disconnect?

What to do if your utility can’t agree on terms?

When the utility and customer cannot agree on terms, either party may ask the Commission to review the disputed issues. In this case, the utility could contact [email protected], and a Consumer Analyst would be assigned to its inquiry.