How do I make a successful mobile phone insurance claim?
How do I make a successful mobile phone insurance claim?
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As soon as you find your phone is missing you need to call your operator to stop service, call the police to report it stolen (don’t call 999, get the regular station number from directory enquiries), and then call your insurer to start the claim process.
Can I cancel my O2 insurance online?
Unfortunately, you cannot cancel your O2 Insurance simply by logging into your My O2 account on the O2 website. However, you can visit the O2 website to read through the cancellation policy for your insurance. You can then contact O2 online by e-mail at [email protected].
Does O2 insurance expire?
Where You have opted to pay the Premium monthly, provided Your payments are up-to-date, the Period of Cover is one calendar month. If You have paid Your annual Premium in advance, the Period of Cover is 12 months. The maximum period of cover is 5 years for Your Equipment.
How long after getting phone insurance can you claim?
How soon can I claim on phone insurance? You should be aware that the cover with some phone insurance companies doesn’t actually kick in for 14 days. So if anything happens to your phone in that time, you’re not covered, and they won’t pay out.
Do insurance companies check IMEI numbers?
The International Mobile Equipment Identity, or IMEI, is a unique numerical identifier for every mobile device in the world. When you submit a claim for any mobile device, your insurer will most definitely ask you for the IMEI number, so having it handy will help to make your claim experience less frustrating.
How do I contact O2 insurance?
Just call O2 customer services on 202 free from your O2 mobile or 03448090202 (uk standard rate). You may be asked to fill out a claim form. O2 Insure is underwritten by Telefónica Insurance UK Branch, 260 Bath Road, Slough, Berkshire, SL1 4DX, registered in UK No.
What number do I call for O2?
0344 809 0202
For any other Pay Monthly questions, check our Pay Monthly help articles.
Customer Service | Number | Charges |
---|---|---|
From your O2 mobile | 202 | Free |
From a landline | 0344 809 0202 | Standard UK rate |
From abroad | +44 7860 980 202 | Free† |
How long do o2 take to fix phones?
We’ll aim to repair and return your device within four working days of receiving it, but it may take longer if your repair is particularly complicated.
How long does o2 insurance take to replace a phone?
between 3-5 days
If you damage your phone you can opt for our fast-fix exchange service to get a replacement the next day*. Or save money by choosing the return option – you’ll pay a lower excess charge while you wait for your phone to be repaired or replaced (between 3-5 days).